Discover
Our Services
With professional service and proper care, you can ensure a long lifespan for your watch and keep it in perfect condition.
01.
Complete
SERVICES
The Complete Service is a full technical and aesthetical overhaul of your timepiece. After disassembling the case and the movement, our specialists check and clean every part and refurbish or replace it as needed.
01. Diagnosis
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02. Case refurbishment
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03. Movement overhaul
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04. Reassembly
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05. Quality control
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06. Cleaning
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02.
How - To
CARE
Get advice on cleaning your watch, winding it correctly, operating complications, and much more.
03.
Our
WARRANTIES
We deliver each timepiece with a 2-year International Limited Warranty, redeemable at any store, authorised retailer or Service Centre worldwide.
SALES WARRANTY
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WARRANTY EXTENSION
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SERVICE WARRANTY
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Care
Advice for your
TIMEPIECE
Anyone can wear a watch. But it takes a true horology buff to know there’s more to wearing a watch than just strapping it onto their wrist. Get advice on cleaning your watch, winding it correctly, operating complications, and much more.
Care
Lost and stolen
DATABASE
We aims to reduce and if possible, eliminate the theft of luxury watches and associated fraud. All watches manufactured with a unique identifier (serial number) can be registered on this user-friendly platform.
Read
Our FAQ
Ordering
Can I cancel my order?
You can cancel your order within 24 hours of purchase, provided it has not already been shipped. Please contact our customer care team with your order number.
What if I want to speak to someone?
Our customer service team is available 7 days a week. You can reach us, visit contact us.
Shipping
What countries do you ship to?
We ship worldwide, with free express shipping on all orders. Delivery times may vary depending on your location.
How long will it take to receive my order?
Orders are processed within 1–2 business days. Shipping usually takes:
2–4 business days for Middle East & Europe
4–7 business days for the USA & Canada
5–10 business days for other international destinations
You will receive a tracking number as soon as your order ships.
Returns and Refunds
How do I return a product?
If you are not fully satisfied with your purchase, you can request a return within 14 days of delivery. Items must be unused, in original packaging, and with all protective stickers intact. Please contact support to initiate a return
How long will it take to receive my refund?
Once we receive and inspect your returned item, your refund will be processed within 5–7 business days. Refunds are issued to your original payment method
